How To Delete Google Opinions (And When You Ought to)


Think about the final time you looked for an Italian meals restaurant in a brand new metropolis.

You’re unfamiliar with the realm and don’t have any private suggestions to depend on.

You probably open your telephone, conduct a Google seek for [italian food near me] and discover a number of eating places.

Do you select the primary restaurant that pops up?

The reply to that is in all probability no.

As an alternative, you’ll most definitely search for buyer evaluations and choose the restaurant the place patrons have had a constructive expertise.

And, you’re in good firm.

For native companies, 98% of shoppers learn on-line evaluations.

Moreover, 81% of shoppers flip to Google as their enterprise assessment platform of option to solidify their buying selections.

Whereas clients can management the content material they put up of their evaluations, companies, sadly, can not.

Good evaluations aren’t a assure, and even when your online business offers superior customer support, one sad buyer might result in a unfavorable assessment.

Nonetheless, companies should monitor their Google evaluations persistently and guarantee spammy evaluations get deleted as quickly as doable.

On this put up, we’ll cowl when or should you ought to delete Google evaluations, what to do should you can’t delete poor evaluations, and the steps your online business should take to flag a assessment for elimination.

When Ought to You Delete A Google Evaluation?

Not each unfavorable assessment your online business receives is eligible for elimination.

If a buyer genuinely had a poor expertise with your online business and voices this opinion within the type of a assessment, you may’t ask Google to take away this assessment.

As an alternative, Google will solely take away a assessment if it violates Google’s insurance policies.

Fortunately for companies, Google takes its assessment elimination course of significantly, and there are fairly a couple of varieties of content material it deems inappropriate.

Listed below are a couple of varieties of evaluations that qualify for deletion.

Civil Discourse

Google states,

“We don’t enable customers to put up content material to harass different individuals or companies, or encourage others to take part in harassment.”

It additionally doesn’t tolerate hate speech or offensive content material in a assessment.

Offensive content material might embrace “content material that’s clearly and intentionally provocative.”

Google can even delete evaluations containing private info – comparable to bank card particulars, medical data, and extra.

Misleading Content material

It’s thought of misleading if the content material is just not primarily based on an actual expertise or doesn’t precisely symbolize your location or product.

Google shares that content material with impersonation, misinformation, misrepresentation, or faux engagement can be thought of misleading.

Mature Content material

Google will take away any specific content material that makes use of profanity, is sexually specific, makes use of grownup themes, or contains violence or gore that constitutes mature derogatory content material.

Regulated, Harmful, And Unlawful

Content material with calls to motion to services or products which will face native authorized restrictions or content material that promotes harmful actions are eligible for elimination by Google.

This additionally contains inappropriate content material that isn’t secure for a kid to view.

Info High quality

As acknowledged beforehand, Google’s content material coverage states that assessment content material needs to be “primarily based in your expertise or questions on experiences at a selected location.”

It doesn’t enable content material that’s political in nature, a normal rant, info associated to COVID-19, and extra.

Promoting a product, service, or a specific enterprise in a assessment can be not allowed.

Briefly, if your online business receives dangerous evaluations, this isn’t essentially grounds for elimination.

As an alternative, your on-line evaluations should embrace one of many components above to submit a request for elimination.

In case your assessment content material contains any of the above, it’s warranted and really useful to ask Google to take away the assessment.

What Is A Google Evaluation?

It could appear easy. Nonetheless, with the numerous on-line assessment directories accessible, it’s finest to make clear what is taken into account a Google assessment.

A Google assessment helps your online business spotlight what clients consider your model and what potential clients can anticipate.

These evaluations seem in your Google Enterprise Profile in Search and Maps.

Google evaluations use a star score system, the place clients can depart between one to five-star evaluations.

A five-star assessment means a buyer was extremely happy with their expertise along with your model.

Conversely, a one-star score means a buyer had a unfavorable expertise with your online business.

To view evaluations on a Google Enterprise Profile, click on on the enterprise’ star score or the blue hyperlink with the variety of evaluations the enterprise has obtained.

How to find a Google reviewScreenshot from seek for [italian food near me], Google, July 2021

You’ll then see a breakdown of the variety of rankings per star, and prime key phrases utilized in evaluations, adopted by all of the evaluations left for that location.

You possibly can kind evaluations by most related, latest, highest score, and lowest score.

Google review exampleScreenshot from Google, July 2021

Can You Delete A Google Evaluation On Your Personal?

Google doesn’t allow companies to delete evaluations on their Google Enterprise Profile.

This helps forestall companies from deleting poor evaluations on account of dangerous experiences.

To have a assessment eliminated, the one who wrote the assessment can delete the assessment, or a enterprise can ask Google to take away an inappropriate assessment.

Companies can report a assessment for elimination by way of Google Maps or Google Search.

Listed below are the steps to take for each.

How To Flag A Evaluation On Google Maps

  • Open Google Maps in your laptop.
  • Discover your Google Enterprise Profile.
  • Discover the assessment you’d prefer to flag.
  • Click on extra, flag as inappropriate.

How To Flag A Evaluation In Google Search

  • In your laptop, go to Google.
  • Discover your Google Enterprise Profile.
  • Click on Google Opinions.
  • Discover the assessment you’d prefer to flag.
  • Click on extra, report assessment. Then choose the kind of violation you wish to report.

How To Flag A Evaluation In Your Account

  • In your laptop, sign in to manage your Google Business Profile.
  • Select the assessment you’d prefer to report.
  • For a single enterprise: Open the Google Enterprise Profile you’d prefer to handle. On the left, within the menu, click on Opinions.
  • For a number of companies: On the left menu, click on Handle evaluations. Then use the drop-down menu to decide on a location group.
  • On the assessment you’d prefer to flag, click on extra, flag as inappropriate.
    How To Delete Google Reviews from your accountScreenshot from Google Enterprise Profile, Might 2022

Google additionally takes its personal assessment precautions.

It’s going to routinely detect a spam or faux assessment and take away these evaluations by itself.

Google notes,

“These measures assist enhance individuals’s experiences on Google and make sure the evaluations they see are genuine, related, and helpful.”

Upon getting flagged a put up for elimination in your Google Enterprise Profile, Google notes it may well take a number of days to take away the assessment.

For lodge manufacturers, it’s additionally value mentioning you may’t flag third-party lodge evaluations, even when coverage violations are made within the context of the assessment.

What Ought to I Do Whereas I Wait For Google To Take away A Evaluation?

Whether or not your online business receives constructive or unfavorable suggestions, your customer support crew should reply to all evaluations.

Responding to evaluations exhibits others you care about your clients’ experiences and wish to present one of the best expertise doable.

Develop a considerate response for each assessment you obtain, particularly unfavorable buyer evaluations the place you’ve the chance to reshape a buyer’s notion of your online business, and reply as quickly as doable.

This is applicable even with spam evaluations when you look ahead to Google to take away them.


Your Google Enterprise Profile is the digital storefront of your online business location.

It additionally serves as a possibility to share perception out of your clients immediately by way of evaluations.

Nonetheless, you need reliable evaluations to look in your profile.

Subsequently you may (and will) flag any evaluations that violate Google’s assessment insurance policies to keep up an total robust assessment profile.

Take motion on evaluations that meet the above standards to take away these evaluations from showing on Google Maps and Search when a potential buyer searches on your model.

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Featured Picture: Irina Shatilova/Shutterstock


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